Casumo Privacy Policy

At Casumo, we respect your privacy and are committed to protecting the personal data you share with us when you play at Casumo Online Casino. This Casumo Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a player. By creating an account with Casumo Casino, completing a Casumo login, or using our Casumo casino app, you acknowledge that we process your data as described below.

Who We Are and How We Process Your Data

Casumo Online Casino is operated by Jocularis Limited, a company registered in Gibraltar under number 121395, with its registered address at Suite 5B, Watergardens 1, Gibraltar, and operational office at Unit 3.14, World Trade Centre, 6 Bayside Road, Gibraltar. We are licensed and regulated by the Government of Gibraltar acting through the Gibraltar Gambling Commissioner and Licensing Authority, under B2C Bookmaker's Licence No. 127 and B2C Gaming Operators Licence No. 126. Payment transactions on our platform are carried out by Tarannis Limited, a company within the Casumo group, on our behalf. Separate group entities operate certain regional markets, including the UK, Germany and the Rest of Europe, and each acts as a data controller for its respective market.

Information We Collect

We collect information when you register for a Casumo casino account, request a Casumo bonus code, make deposits, play our Casumo slots or Casumo live casino games, and contact our support team. The categories of data we process include:

• Identity information such as your name, date of birth, and residential address, provided when you complete Casumo canada login or registration
• Contact details, including your email address and phone number
• Financial data connected to your deposits and withdrawals, including payment method details
• Verification documents required to confirm your identity and comply with anti-money laundering obligations
• Gameplay activity, including bets placed on Casumo casino online, wagering history, and use of the Casumo casino welcome bonus or other promotions
• Technical data such as your IP address, device type, browser information, and location data
• Communications you exchange with our customer support team through live chat or email

How We Use Your Personal Data

We use the information we collect to operate Casumo Online Casino safely and effectively. Specifically, we process your data to:

• Create and manage your account, and verify your identity before allowing withdrawals
• Process deposits and payouts, including conversions where your deposit currency differs from your account currency
• Administer our loyalty program, the Adventure, and deliver Valuables, trophies, and rewards linked to your Casumo bonuses
• Apply eligibility checks for offers such as our Casumo no deposit bonus, Casumo free spins, and other Casumo casino promotions
• Detect and prevent fraud, bonus abuse, duplicate accounts, and other prohibited activity
• Comply with our licensing obligations under Gibraltar law and respond to regulatory requests
• Communicate with you regarding account activity, promotions, and changes to our terms
• Improve our website, our Casumo mobile casino experience, and our native iOS and Android apps

Cookies and Tracking Technologies

We use cookies and similar technologies across Casumo casino to remember your preferences, keep you logged in, and analyse how you use our services. Cookies also help us tailor content, including relevant Casumo casino bonus codes and promotional offers. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our platform.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Payment processors, including Tarannis Limited, to complete deposits and withdrawals
• Identity verification providers to confirm age and residency before you can play Casumo online casino games
• Regulatory bodies, including the Gibraltar Gambling Commissioner, where required by law
• Game providers such as Pragmatic Play, Kalamba Games, and Games Global, where necessary to deliver gameplay
• Fraud prevention and anti-money laundering databases shared across the gambling industry
• Professional advisers, auditors, and law enforcement agencies where legally obligated

Where we transfer your data outside of Gibraltar or the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain the same level of protection you would expect at Casumo Casino.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward, as required by our licensing conditions and anti-money laundering obligations. Financial records connected to your Casumo casino bonuses and withdrawals are typically retained for several years after account closure. Where your account becomes inactive, we may retain records to comply with our legal obligations even after your balance has been dealt with under our inactive account terms.

Your Data Protection Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These rights may include:

• The right to request access to the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request erasure of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability, where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, or if you have questions about how we handle your data, you can contact our Data Protection Officer at dpo@casumo.com. We aim to respond to all data protection queries promptly and will address complaints in line with our regulatory obligations, with unresolved matters escalated to the Gibraltar Gambling Commissioner where appropriate.

Security of Your Information

We take the security of your personal and financial data seriously. We use industry-standard encryption and security protocols to protect information transmitted through Casumo casino login and during transactions across our platform. Player funds are held in segregated accounts with a licensed financial institution, separate from company operating funds, providing additional protection for your balance.

Restricted Territories and Age Verification

Casumo Online Casino is intended for players who meet the minimum legal age and who are located outside of our Restricted Territory list, which currently excludes Ontario from our Canadian offering. We verify your identity and location before allowing full access to Casumo casino canada services, and we do not knowingly collect data from individuals who are underage or who reside in restricted jurisdictions. Attempting to access our services from a restricted territory, including through a VPN or proxy, may result in account closure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and where changes are significant, we will notify you directly. We encourage you to review this policy periodically to stay informed about how we protect your data at Casumo Online Casino.

Contact Us

If you have any questions about this Privacy Policy, how we handle your information, or your rights as a player, please contact our support team via live chat, available 24 hours a day, seven days a week, by email at hey@casumo.com, or reach our Data Protection Officer directly at dpo@casumo.com.