Responsible Gaming at Casumo

We want every moment you spend with Casumo Casino to stay fun, controlled, and firmly within your own limits. As the operator of Casumo, we take our duty of care seriously, and this page explains the tools, safeguards, and support options we make available to help you keep your gaming activity in balance. Whether you access our platform through Casumo login on desktop, the Casumo app, or our mobile casino, our commitment to responsible gaming applies equally across every channel.

Our Commitment to Safer Gambling

We are licensed in Gibraltar and regulated by the Government of Gibraltar acting through the Gibraltar Gambling Commissioner and Licensing Authority under B2C Bookmaker's Licence No. 127 and B2C Gaming Operators Licence No. 126. As part of that licence, we are required to promote responsible gambling standards, and we go beyond the minimum by embedding player protection tools directly into your Casumo casino account. Our support agents are trained to recognise the risks of compulsive gambling, and our live chat team is available 24 hours a day, 7 days a week, to discuss any concerns you may have about your play.

Tools to Help You Stay in Control

We provide a full suite of account controls accessible after every Casumo login, allowing you to tailor your gaming experience to what feels comfortable for you. These tools apply whether you play through our desktop site, our native iOS and Android Casumo app, or our mobile casino interface.

We let you set deposit limits on a daily, weekly, or monthly basis, and we will not allow deposits beyond the threshold you choose.
We offer loss limits so you can cap the amount you are willing to lose over a set period.
We allow you to set wager limits to control the total amount staked across our casumo slots, live tables, and other game types.
We provide session reminders that notify you of how long you have been playing, helping you stay aware of time spent on our casumo live casino and slot games.
We offer a time-out feature, letting you step away from your account for a defined period ranging from 24 hours to several weeks.
We provide self-exclusion options that allow you to close your account for six months, one year, or longer, during which we will not permit you to register a new account.

Any limit reduction takes effect immediately once you confirm it in your account settings. If you request an increase to a limit, we apply a cooling-off period before the change becomes active, giving you time to reconsider.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their gaming habits. Some signs that your play may no longer be under control include:

Spending more time or money on our casumo casino than you originally planned
Chasing losses by depositing again after claiming a casumo bonus or casumo welcome bonus
Neglecting work, relationships, or responsibilities because of time spent on our casino online Casumo platform
Borrowing money or using funds intended for essential expenses to fund your account
Feeling anxious, irritable, or preoccupied with gambling when you are not playing

If any of these apply to you, we strongly recommend using one of our self-assessment tools or reaching out to our support team so we can discuss the options available to you, including deposit reduction, self-exclusion, or a referral to specialised support organisations.

Bonuses, Wagering, and Responsible Play

We design our promotions, including our welcome offers, casumo free spins, and ongoing casumo casino promotions, to be transparent about wagering requirements and validity periods. Every casumo bonus code and every casumo bonus carries clear terms, including a default 30x wagering requirement on the bonus and any connected deposit, along with defined expiry windows. We encourage you to read the terms of every offer before opting in through our Casumo Casino bonus page, and we never require you to accept a casumo casino bonus to continue playing with us. If bonus terms feel like they are encouraging you to deposit or wager beyond your comfort level, we ask that you decline the offer and contact us to discuss your account settings.

External Support Organisations

Alongside the tools we provide directly, we recommend independent organisations that specialise in gambling support and can offer confidential advice regardless of where you play:

GambleAware and BeGambleAware, offering free information, support, and treatment referrals
GamCare, providing a helpline, live chat support, and structured treatment programmes
Gamblers Anonymous, offering peer support meetings for individuals affected by problem gambling
Gamban and Gamstop, software and services that can block access to gambling sites across multiple operators

We also work with eCOGRA as an alternative dispute resolution provider, and any regulatory complaint can be escalated to the Gibraltar Gambling Commissioner if it remains unresolved through our own process.

Data Protection and Player Funds

We hold player funds in segregated accounts with a licensed financial institution, separate from our own company funds, so your balance is protected in the unlikely event of insolvency. If you have questions about how we handle your personal data in connection with responsible gaming measures, you can contact our data protection team directly at dpo@casumo.com.

Getting in Touch

We are here to help at any hour. Whether you want to adjust a limit, discuss a concern, or simply ask a question about your account, our live chat and email support are available around the clock. We would rather you reach out early than wait until gambling starts to feel like a problem. Casumo Online Casino is built on the idea that gaming should stay enjoyable, and we take genuine pride in supporting you in keeping it that way.

Frequently Asked Questions

What age do I need to be to play at Casumo?

We only accept players aged 19 or over across our Canadian offering, and we verify age and identity before allowing withdrawals. If we suspect an account is being used by a minor or by someone who has misrepresented their identity, we reserve the right to suspend the account immediately and investigate further. We do not knowingly allow anyone under the applicable legal age to register, deposit, or use our casino online Casumo services.

Where can I manage my account controls?

All of our responsible gaming tools are accessible after every Casumo login, whether you play through our desktop site, our native iOS and Android app, or our mobile casino interface. If you need to update a limit or discuss your account settings, our support team can guide you through the process, and you can always review your options after your Casumo Casino login.

Are there restrictions on where I can play?

We do not offer our services in Ontario, and a Restricted Territory list applies to other jurisdictions where we cannot legally accept players. We take steps to prevent access from these locations, including from anyone attempting to mask their location with a VPN or proxy. If we identify that an account has accessed Casumo from a restricted region, we reserve the right to close the account and take appropriate action regarding any funds held, in line with our terms.

Content updated: August 26, 2026